Refund Policy
Effective date: [Insert Effective Date]
This Refund Policy explains when you are entitled to a refund for bookings made through Bizabeza and how refunds are processed. It forms part of our Terms of Service and works together with the Booking Terms.
1. Cancellation windows
Refund eligibility depends on when you cancel relative to the service start time, and on any specific policy shown for the listing at the time of booking. Unless a listing states otherwise, the standard windows are:
- Cancel 24 hours or more before the start time — full refund of the amount paid for that booking.
- Cancel between 2 and 24 hours before — 50% refund.
- Cancel less than 2 hours before, or no-show — no refund.
2. How refunds are issued
Approved refunds are returned to your original payment method through Paystack. Refunds are typically initiated promptly and usually reach your account within 7 days, though your bank or card issuer’s processing times may vary.
3. Partner cancellations and changes
If a Partner cancels a confirmed booking, or makes a material change you do not accept, you are entitled to a full refund of the amount paid for that booking, or a re-booking where available.
4. Service fees
Where a refund is due because of a Partner cancellation or our error, any service fee is included in the refund. For customer-initiated cancellations, the service fee may be non-refundable where this is stated at checkout.
5. Disputes and complaints
If you believe a charge or refund is incorrect, contact bizabeza.ng@gmail.com within 30 days of the transaction and we will investigate and respond.
Contact us
If you have questions or complaints about this document, or wish to exercise your rights, contact Bizabeza at bizabeza.ng@gmail.com or by post at [Insert Registered Business Address], Ilorin, Kwara State, Nigeria. We aim to respond within 7 business days.